Reasons to stop using free email services for your business
How can a potential customer or prospect really take you serious when your email account does not really reflect your real company?
You are at a trade show or networking event, you meet a prospective client. They are very impressed with your product and service offering and ask to get your business card. You are happy to oblige and excited for the opportunity. Unfortunately, you lose credibility when your prospect sees your email address is a free one provided by the likes of Yahoo and Gmail or an Internet service provider such as Comcast or AOL.
1. An email address of yourcompany@gmail or yourcompany@comcast looks unprofessional and prospects will perceive your products and service as second-rate.
Any business organization that relies on free email services for business correspondence will find it difficult to convince its target market that its products and services are not inferior. Perception is crucial in the business world and remains one of the key elements that influence a person’s decision to do business with you, or not.
Using free email services may be a major deterrent to potential clients. You do not want to lose a big business deal because of the wrong perception clients have of you. You can overcome this hurdle by simply getting your domain name registered so that you can use business emails for your correspondence and open your company to significant business opportunities.
2. Not making the small investment in registering a company domain gives the appearance that you are cheap and not a serious business organization.
Since registering a domain name comes at a minimal cost, it is expected that a financially stable organization would be able to secure its own identity. Your lack of effort and small investment in acquiring a domain name leaves your prospects with the impression you are not a viable company and perhaps, weak financially.
When you are perceived cheap, your products and services will be labeled mediocre in the minds of your existing and prospective customers. This could negatively affect your sales, hamper the growth of your organization, and threaten your survival in the market space in the midst of your competition.
3. Using a free email service for business implies lack of credibility and prospects may wonder if your company is stable and you are here to stay.
Credibility is a major component in achieving business success and this cannot be over-emphasized. Your clients need to know they can trust you with their money and information before they will do business with you. Small businesses need to prove to their prospective clients that they are trust-worthy and able to handle big projects and keep their personal information safe.
Potential clients need to be absolutely sure that you are here to stay. A stable business relationship is required of all prospective clients. Your clients need to be assured that you will stand the test of time. Having your own business email sends the signal that you are stable, dependable, and here for the long run.
4. Your company may be subjected to hijacking and leave your customers vulnerable to fraud.
With the abundance of information now being communicated through email, the security level of your electronic communications must be sufficient enough to handle the delicate nature of business correspondence. Strict regulations require a high level of privacy and security with regard to the exchange of information, which cannot be guaranteed by free email services.
Not only do free email services tend to come with lots of adverts and linked to spam mails, these types are subject to hijacking by fraudsters to defraud your clients. Several cases have been reported where unsuspecting businesses have had their professional bank accounts compromised by scammers who specialize in intercepting the emails of companies that use free email services. Trying to save a few bucks by using a free email service is not worth the agony the financial loss will cause to both you and your clients.
5. A business email coming from yourcompany@yahoo or yourcompany@aol will be presumed unsafe or spam.
Along with the many security issues that come with a free email service is the fact that many emails from free providers are flagged as SPAM or Junk, just by the email domain itself. Your correspondence will likely become stuck in spam filters or assumed as unsafe or junk and will likely be rejected, not delivered, or immediately deleted and never opened.
6. You get what you pay for.
While the option to send online messages at no cost may seem alluring to a small business owner with a small budget, the drawbacks are not so visible on the surface. You are left with many limitations when using a free service such as Gmail. Trying to get support and help through a free email provider is almost impossible. Because the service is free, these companies have very limited support resources for its users.
If you are using an email account provided by your Internet services provider, what happens should you need to switch providers? What if the provider becomes acquired and you are forced to change your email address? Suddenly, your current and prospective clients are unable to reach you. In addition, you have the high cost of reprinting business cards, letterhead, and other literature. Then there is the daunting task of changing your information anywhere your company appears online such as directories and social media sites — and don’t forget all those user accounts you’ll need to update so you don’t miss a crucial notification.
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IgLou offers email management services with very competitive pricing options. Give us a call today to discuss setting up your business email accounts. 502-966-3848 or email at email@example.com